Solution Capability: Customer Value Optimization

Release time:

2020-06-18

In May 2020, Beckett, with its strong wire rope detection capability, undertook the detection of wire ropes on more than 50 friction hoists in Huainan area by a foreign wire rope enterprise.

Solution Capability: Customer Value Optimization

Huawei has always advocated the value of "customer-centered". This value enables Huawei to gather the strength of the whole company, aggregate all advantageous resources to face customers, so as to be close to customer needs, provide accurate products and services, and solve the unique value of customer problems. Become a leader in the industry.

Solution capability is the preferred option for creating customer value.The Huawei model is a business rule that many companies are practicing. In Baikete's corporate culture, the "diligent and thrifty corporate style" interprets the company's value orientation of creating "energy saving and consumption reduction, safe production, and green environmental protection" for customers through diligent and pragmatic services. This is the rich connotation of the clearer "customer-centric" concept put forward by Beckett based on the characteristics of the industry. It is because of this that Baikette has gradually built up a strong customer solution capability and become one of the brand providers with the strongest comprehensive solution capability in the field of equipment safe operation.

01: the whole chain product is the foundation

The neo-crowning epidemic that swept the world in 2020 and continues to spread has hit the global economy hard, triggering deep thinking about the underlying logic of economic development. In a nutshell, the new development concept of safety and environmental protection will be more deeply rooted in the hearts of the people. "Life first, health first" is no longer a slogan, but will become a rigid principle that cannot be bypassed by national policies, industry development, and enterprise operations.

Based on the field of safe operation of equipment, Baikete escorts the safe production of the main body of production with the full chain of product categories. Taking the mining field as an example, Beckett provides K25 series liners, imported wire ropes, wire rope non-destructive detectors, liner rope groove turning devices, wire rope maintenance grease, etc. with excellent performance around the operation safety of the mine hoist system.

This series of products are focused on a point of force:Security. These products are not a simple combination of superposition, each product is a high-quality brand of its kind, and it has been refined in the mining industry for more than ten years. Its excellent performance in the customer's own comments, no need to repeat.

In recent years, in response to the needs of customers in other industries, the company has gradually extended its products to ensure operational safety to ports, bridges, oil exploration, offshore equipment, traffic construction, scientific research and detection and other fields, constantly improving product research and development, targeted service to the market, and played a positive role in the upgrading and transformation of customer equipment safety, accompanied by customer safety, creating greater economic and social value.

02: Full process service is the key

While providing products for the market, Baikete has a quick follow-up of services. Rope groove turning service, wire rope nondestructive testing service, wire rope degreasing and filling service, etc. all make customization complicated and simple, focus on the main business operation, and let professional services play their due role. In a safe state, let the production process become controllable, so that security risks can be predicted and effectively prevented. This is both the power of services and the power of big data.

In May 2020, Beckett, with its strong wire rope detection capability, undertook the detection of wire ropes on more than 50 friction hoists in Huainan area by a foreign wire rope enterprise. These are testimony to the capabilities of the Hundred Ketot testing service.

Products and services can meet customer needs in different dimensions, and can also be combined to become a personalized version of a comprehensive solution. In the process of building customer solutions, we are trained to be quick and proactive.

More importantly, in order to improve the endurance in terms of solution capabilities, Beckett is actively engaged in joint research and development with universities in Germany and Poland, domestic universities and scientific research institutions, and continues to explore new solutions in related product technology fields to enhance sustainable competition. force.

Conclusion

In this year of sudden escalation of uncertainty, Baikete has, as always, integrated the new security concept into all aspects of enterprise operation, closely relied on customers, firmly close to customers, and consistently strict products and services. cast the three core advantages of "leading technology, solutions and quality service", and seek new growth points in the process of creating customer value.